Overview
Hero HomeReach™ ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at herohomereach.com or interact with our services.
By using our website or submitting your information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and any other information you voluntarily provide through our contact forms, eligibility quiz, or consultation booking system.
- Usage Data: Information your browser automatically sends, including your IP address, browser type, pages visited, and time spent on our site.
- Quiz Responses: Answers you provide through our eligibility quiz, including profession, estimated credit score, income range, and homebuying timeline.
- Communication Data: Any messages or information you send us directly.
How We Use Your Information
We use the information we collect to:
- Provide personalized homeownership education and guidance
- Generate your eligibility quiz results
- Schedule and facilitate free consultations
- Send relevant educational information and updates (with your consent)
- Improve our website and services
- Respond to your inquiries and requests
- Comply with legal obligations
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Third-party tools we use to operate our business, including CRM platforms (HubSpot), email marketing services (MailerLite), and scheduling tools (Calendly). These providers are bound by confidentiality agreements.
- Legal Requirements: If required by law or to protect our rights and the safety of others.
- With Your Consent: If you explicitly authorize us to share your information with a specific third party, such as a CHFA-approved lender.
We will never share your information with advertisers or unaffiliated marketing companies without your explicit consent.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, including Calendly and HubSpot. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.